Cancelation and Rescheduling Policy

Booking Policy: CHILDREN UNDER 12 ARE NOT ALLOWED TO ENTER. 1. Cancellation Notice: Guests must provide at least 12 hours' notice for any cancellation or rescheduling of spa appointments. 2. Cancellation and Rescheduling Fee: Cancellations or rescheduling made within 12 hours of the scheduled appointment time may incur a cancellation fee of $35. 3. Refund Policy: Full refund for cancellations made at least 12 hours before the appointment. 4. No-Shows: Failure to show up for a scheduled appointment without prior notice will result in being charged the full price of the booked service. 5. Late Arrival: Guests are required to arrive at least 30 minutes prior to their scheduled appointment time. Late arrivals may result in a shortened treatment time out of respect for the next scheduled guest. 6. How to Cancel: To cancel or reschedule an appointment, please contact the spa reception or log on to our booking system

Please be advised that some of our treatments may include the use of fresh cucumber. If you have a known allergy to cucumbers or any related ingredients, kindly notify our front desk before your appointment. 过敏提示：黄瓜 请注意，我们的一些护理项目可能会使用新鲜黄瓜。如果您对黄瓜或相关成分有过敏反应，请在预约前告知我们的前台。 您的安全和舒适是我们的首要任务。 알레르기 주의: 오이 저희 일부 서비스에서는 신선한 오이를 사용할 수 있습니다. 만약 오이나 관련 성분에 알레르기가 있으신 경우, 예약 전에 프런트 데스크에 알려주시기 바랍니다. 협조해 주셔서 감사합니다!

For your safety and comfort, we ask that you inform our front desk if you are pregnant or may be expecting. Certain treatments or spa amenities may not be suitable for individuals in their pregnancy stages. Please consult with your healthcare provider before booking any services. Thank you for helping us ensure your well-being. 注意：怀孕政策 为了您的安全和舒适，我们请您告知前台是否怀孕或可能正在怀孕。某些护理项目或水疗设施可能不适合孕期的个体。请在预约任何服务前咨询您的医疗提供者。感谢您帮助我们确保您的健康与福祉。 주의: 임신 정책 안전과 편안함을 위해, 임신 중이거나 임신 중일 수 있는 경우, 프론트 데스크에 반드시 알려주시기 바랍니다. 특정 치료나 스파 시설은 임신 중인 분들에게 적합하지 않을 수 있습니다. 서비스를 예약하기 전에 반드시 의료 제공자와 상담하십시오. 건강을 보장하는 데 도움을 주셔서 감사합니다.