Our Refund Policy
Cancelations & No Shows
package and gift cards
Cancelations & No Shows
- A minimum of 12 hours’ notice is required to cancel or reschedule.
- Cancellations within 12 hours may incur a $35 fee per service.
- No-shows will be charged 100% of the scheduled service amount.
- Deposits, if required, are non-refundable but may be applied to a rescheduled appointment with proper notice.
Services in Progress
package and gift cards
Cancelations & No Shows
- Services are non-refundable once 20 minutes have elapsed from the scheduled start time.
- After 20 minutes, the full service fee becomes non-refundable.
- In documented medical emergencies, management may issue a partial credit at its discretion.
late arrivals
package and gift cards
package and gift cards
- Guests should arrive 30 minutes early.
- Late arrivals may result in shortened services.
- Full service fees apply regardless of reduced time
package and gift cards
package and gift cards
package and gift cards
- Prepaid packages and memberships are non-refundable once any portion is used.
- Unused portions may be eligible for service credit.
- Monetary gift cards comply with California law and do not expire.
Our Refund Policy
Retail products
payment authorization
health & conduct
- Unopened products may be returned within 14 days with receipt.
- Opened products are non-returnable due to hygiene standards.
health & conduct
payment authorization
health & conduct
- Guests with contagious illness may be denied service.
- We reserve the right to refuse or discontinue service for inappropriate behavior.
- Guests must disclose medical conditions or allergies prior to treatment.
payment authorization
payment authorization
payment authorization
- By booking, you authorize The Spa Hyu to charge your card for services, cancellation fees, and no-shows in accordance with this policy. You agree not to dispute charges for services rendered under these terms.
- By purchasing services or products, you acknowledge and agree to this policy. Initiating a chargeback for services rendered in a
- By booking, you authorize The Spa Hyu to charge your card for services, cancellation fees, and no-shows in accordance with this policy. You agree not to dispute charges for services rendered under these terms.
- By purchasing services or products, you acknowledge and agree to this policy. Initiating a chargeback for services rendered in accordance with this policy constitutes a breach of agreement.
general terms
payment authorization
payment authorization
- All sales are final unless otherwise stated in writing.
- Approved refunds will be issued to the original form of payment within 7–14 business days.
- The Spa Hyu reserves the right to amend this policy at any time.
- Continued use of our services constitutes acceptance of these terms.